Privacy Policy
Elaraa Luxes respects your privacy and is committed to protecting your personal information.
1. Information We Collect
When you use the Elaraa Luxes website, we may collect certain personal and non-personal information to process your orders and improve our services.
- Personal Information
This includes your name, email address, phone number, billing address, shipping address, and payment details provided while placing an order or filling out forms on our website. - Order & Transaction Information
Details related to purchases, order history, payment confirmations, and delivery information are collected to manage and fulfill your orders efficiently. - Technical & Usage Information
Information such as IP address, browser type, device information, pages visited, and interaction behavior may be automatically collected to improve website performance and user experience. - Communication Information
Any messages, inquiries, feedback, or communication you send through contact forms, WhatsApp, email, or social media platforms.
2. How We Use Your Information
The information collected is used strictly to improve customer experience and provide seamless services.
Order Processing & Delivery
Your information allows us to confirm orders, process payments, arrange shipping, and deliver products accurately.
Customer Support Communication
We use your contact details to respond to inquiries, resolve issues, provide updates, and offer assistance regarding products or services.
Website Improvement & Personalization
Data helps us analyze customer preferences, improve website functionality, and provide personalized shopping experiences.
Marketing & Promotional Communication
With your consent, we may send updates about new jewellery collections, exclusive offers, or promotional campaigns. You may opt out anytime.
Legal & Security Purposes
Information may be used to prevent fraud, comply with legal obligations, and protect our business and customers.
3. Sharing of Information
Delivery & Logistics Partners
To ensure successful shipment and delivery of your orders.
Payment Processing Providers
Secure payment gateways may access required transaction information to complete payments safely.
Legal Authorities (When Required)
Information may be disclosed if required by law, government authorities, or legal processes.
4. Data Security
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Secure servers, encrypted payment processing, and restricted internal access help safeguard customer information.
While we strive to protect your information, no online transmission is completely secure; therefore, users share information at their own discretion.
5. Cookies & Tracking Technologies
Purpose of Cookies
- Remember user preferences and login sessions.
- Analyze website traffic and performance.
- Enhance product recommendations and navigation experience.
You can disable cookies through browser settings; however, certain website features may not function properly.
6. Third-Party Links
Our website may contain links to third-party websites or social media platforms. Elaraa Luxes is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those platforms separately.
7. Data Retention
We retain customer information only for as long as necessary to fulfill business purposes, legal obligations, order history management, and customer service requirements. Once data is no longer required, it is securely deleted or anonymized.
8. Your Rights & Choices
Customers have rights regarding their personal information.
You may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data.
- Opt out of promotional communications at any time.
Requests can be made using the contact information provided below.
9. Children’s Privacy
Elaraa Luxes does not knowingly collect personal information from individuals under the age of 18. If such information is unintentionally collected, it will be removed promptly upon notification.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or website improvements. Updated versions will be posted on this page with a revised effective date.
11. Contact Information
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Elaraa Luxes
Phone: +91 92134 73062
Email: elaraaluxes@gmail.com
Address: Simandhar Sky, 13th Floor, Flat No. 1401, Valkeshwari Nagri, Phase 8, Jamnagar – 361008, Gujarat, India