Shipping & Delivery Policy
Know how your jewellery order is processed, shipped, and delivered safely.
1. Order Processing Time
Once an order is successfully placed, it goes through order verification, quality inspection, and secure packaging. Orders are typically processed within 1–3 business days excluding Sundays and public holidays.
Processing time may vary during festive seasons, promotional sales, or high order volumes. Customers will receive order confirmation and shipping updates through email or phone notification.
2. Shipping Coverage
Elaraa Luxes currently ships orders across India through trusted courier and logistics partners. Delivery availability depends on courier service coverage in specific regions.
For remote or service-limited locations, delivery timelines may be slightly extended.
3. Estimated Delivery Time
After dispatch, estimated delivery timelines are:
- Metro Cities: 3–5 Business Days
Faster delivery due to better courier connectivity. - Non-Metro Cities & Towns: 5–7 Business Days
Standard delivery timeline across India. - Remote Locations: 7–10 Business Days
Delivery may take longer depending on logistics access.
Delivery timelines are approximate and may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation. Elaraa Luxes may offer free shipping promotions during special campaigns or seasonal offers.
Any additional charges such as remote area delivery fees imposed by courier partners will be communicated to customers in advance if applicable.
5. Order Tracking
Once your order is dispatched, a tracking number and courier details will be shared via email or message. Customers can track shipment progress directly through the courier tracking link provided.
If tracking updates are delayed, it may be due to courier system updates rather than shipment delays.
6. Delivery Attempts & Responsibilities
Customers must provide accurate shipping address and contact details while placing orders. Courier partners may attempt delivery multiple times; however, unsuccessful delivery attempts due to incorrect address, unreachable contact number, or customer unavailability may result in order return.
Re-shipping charges may apply for re-dispatch of returned orders.
7. Damaged Package or Delivery Issues
If the package appears damaged, opened, or tampered with at the time of delivery, customers are advised to:
- Record an unboxing video immediately.
- Avoid accepting visibly damaged parcels if possible.
- Contact Elaraa Luxes support within 48 hours of delivery.
Claims without proper proof may not be eligible for replacement or support processing.
8. Delays Beyond Control
While we strive for timely delivery, Elaraa Luxes shall not be held responsible for delays caused by:
- Natural disasters or weather conditions
- Government restrictions or lockdowns
- Courier partner disruptions
- Festivals or peak logistics periods
We appreciate customer patience during such situations.
9. International Shipping (If Applicable)
At present, Elaraa Luxes ships within India only. International shipping services may be introduced in the future and updated on this policy page accordingly.
10. Policy Updates
Elaraa Luxes reserves the right to update or modify this Shipping & Delivery Policy at any time. Customers are encouraged to review this page periodically for updates.
11. Contact Information
Elaraa Luxes
Phone: +91 92134 73062
Email: elaraaluxes@gmail.com
Address: Simandhar Sky, 13th Floor, Flat No. 1401, Valkeshwari Nagri, Phase 8, Jamnagar – 361008, Gujarat, India